Software support must evolve with Open Source
As a IT contractor I’m enjoying giving my opinion when asked, and sometimes even when I’m not asked; I have the confidence to be open and honest with everyone and want them to know that. Because of this I’ve been getting to do things I otherwise would not have since they would not have known I was interested or experienced in such things. One of the things I was hired for was to setup Apache on Linux to work with their web instances. It’s been fun, and while I’ve used Apache for over 10 years, there’s always new things to learn. Recently they asked for my opinion on ’support’ options for Apache. Keeping in mind, they already have support for the hardware and support for the Linux distribution, they still think they need another support channel for Apache. To me this a big waste of money and have somewhat made my case to them. While I understand their position that this support is a way to cover themselves if Apache ‘breaks’, the fact that this software is Open Source has to change the way they have traditionally considered support.
Hi, I'm fak3r and I've been online for over 15 years, blogging for 10. I work with open source software, various hardware and whatever else that I can hack on. I enjoy learning by doing, painting infrequently and listening to more music than the law allows. Feel free to follow me and comment on my thoughts and ideas; we're all in it together kid.
